What is ITIL - A brief introduction
ITIL is the collection of best practices of IT service management
It can be implemented to any IT orgnization
ITIL focus on management of IT services
In IT lifecycle, 70-80 % of time & cost is spent on operational phase
ITIL does not dictate to any orgnization , what you “should” do
It provides series of options & deciplines which can be implemented by each organization as per their needs & requirments
ITIL does not required completely new ways of thinking & acting – It provides structured context for existing methods & activities to increase quality of services
Service Delivery – Setting up agreements & monitoring targets
Service Support – Delivers services as per specifed in agreements
It can be implemented to any IT orgnization
ITIL focus on management of IT services
In IT lifecycle, 70-80 % of time & cost is spent on operational phase
ITIL does not dictate to any orgnization , what you “should” do
It provides series of options & deciplines which can be implemented by each organization as per their needs & requirments
ITIL does not required completely new ways of thinking & acting – It provides structured context for existing methods & activities to increase quality of services
Service Delivery – Setting up agreements & monitoring targets
Service Support – Delivers services as per specifed in agreements
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